Now don't get me wrong there are a few really good docs and nurses that we've encountered - Ive been going here for 10 years mainly out of convenience - but we just don't feel as a whole that Agnesian cares about more than making money at this point after our continued bad experiences & with no one stepping up to try to resolve things when they do mess up. It's sad because we want to support the FDL community and don't want to have to seek healthcare elsewhere, but the bad far outweighs the good when it comes to both Agnesian Regional Clinic and St. Agnes Hospital :(
Friendly staff and very courteous
I highly recommend this hospital for a variety of departments specifically OGBYN
Concerning the "domestic abuse shelter". You can't contact or ask questions through the site. They won't accept Hotmail, Outlook, or Gmail. They want a "business email" or you can't contact. Some women CAN'T call a hotline. The fact that they won't accept emails from 95% of the population is just unacceptable.
If you have any say I strongly urge you to consider seeking health care elsewhere. Their hospital & clinic billing systems are horrible & unfortunately the customer service billing staff is not properly trained. I get a statement & it is different from what they say I owe when I go in or call to make a payment. Each CSR I speak to including supervisors gives me a different answer as to why my balance is different & what my balance is. What to pay, what not to pay. Disregard that charge, it's not accurate & ect. They blame things on insurance vs resolving errors. They failed to bill insurance for services & said it was taken care of multiple times - it was removed from my bill and I thought it was finally taken care of, but months later they added it back on. I'm again told it's fixed and that I do not owe. That same day I speak with someone else to double check and the next rep tells me the rep I spoke to earlier was wrong. I do owe these thousands of dollars and must pay immediately when in fact I really shouldn't because I was on Medicaid.
The emergency room and staff were amazing. We came in and immediately took us in. Everyone was so sweet I am so grateful they took care of my daughter!!!! Clean room and nicely equipped!
It's not just the billing and customer service. Have had poor experiences with doctors and their support staff. Lots of miscommunications between nurses, receptionists and doctors. 2 different departments took over a week - one took 2 weeks to just call me back. I was told I'd have surgery the same week as I was in into see the doc and I'd be called to schedule that the next day. No call. I call in and can't get anywhere, someone will call me back. Days go by I call again, finally get to someone who tells me my doc who was performing my surgery was on vacation that whole week. Why no one else knew that and why I wasn't told that from the beginning or that I was still told he would be performing my surgery while he wasn't even there makes no sense. They got someone else to do it the next week. I missed a whole extra week of work because no one knew what was going on or was communicating. There's so many more of examples of poor experiences we've had.
Agnesian Healthcare is a US Hospital based in Fond Du Lac, Wisconsin. Agnesian Healthcare is located at 430 E Division St, Fond du Lac, WI 54935, USA.
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